Our 24/7 Basic Technical Support responsibility only covers:

Sadeem core infrastructure cloud services components' performance, availability and stability, which includes infrastructure resources and network connection.
Unlimited assistance for new services' deployment and security setups.
Unlimited guidance for digital transformation and data migration.

Noting that we're not responsible for supporting any installed 3rd party apps nor other software that the user want to operate.

Soon we'll provide Premium and Enterprise SLA technical support paid services to be offered with extensive support benefits (like Advanced Security Management, Performance Enhancement, OS Tuning, and Health-check monthly reports) for low monthly packages.
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