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• What does Sadeem Offer?

  Reliable Cloud Products managed in one Integral Suite of Cloud Management Platform Powerful Computes Block Storage Automated BackupSome readers

• What’s your value proposition ?

  Why Sadeem?Some readers

• What does Sadeem mean?

  We really love astronomy, fascinated by cosmos' wonders, and what is more splendid than nebulae? That’s where we quoted our name “Sadeem” the Arabic word of Nebula, and inspired our Logo architecture .Some readers

• Where's your data center?

  Sadeem Infrastructure Data Center LocationsVery popular

• What type of virtualization do you use?

  Virtualization TechnologySome readers

• What about your Cloud Architecture?

  Brief about Sadeem Cloud ArchitectureSome readers

• What are the hardware specifications of your host machines?

  Sadeem Hypervisors SpecsSome readers

• What's your security setup?

  Secured and Redundant Cloud ArchitectureSome readers

• What about your services stability?

  What's your SLA?Some readers

• What operating system templates do you offer?

  various reposSome readers

• Can I upload my own ISO?

  ISO UploadingSome readers

• Can I rebuild my server's OS?

  Rebuilding my Server's OSFew readers

• Can I Downgrade my server's plan?

  Resizing down your Server's SpecsFew readers

• Can I create a new instance from a snapshot?

  Deploy your snapshotFew readers

• What's about your Network?

  Sadeem Network topologyFew readers

• Do you have a default firewall enabled?

  Sadeem OS-level FirewallFew readers

• What is the server's connection speed?

  About NetworkFew readers

• Do you offer console access?

  Yes, you can access the console of your server via the control panel, find it inside your server's page at the top right corner as highlighted in the below screen  Check this guide of how to Manage Your Cloud Server.Few readers

• Do you support multiple IPv4 addresses per instance?

  Float IPv4Few readers

• Do you offer IPv6 support?

  No - we still working on this.Few readers

• Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, etc?

  By default, instances will have a clean OS install without these additional packages but you will have full root/administrator to install any additional software you require.  If you prefer that your instances come with some pre-packaged software already setup, we do offer a suite of one-click applications that add some popular packages, including cPanel/WHM, LEMP, etc.Few readers

• Do your instances come with a cPanel license?

  No, instances do not come with a cPanel license by default. cPanel license are available for an additional 57 SAR/month, you can open support ticket to create you an invoice and starting utilizing it after you complete the payment.Few readers

• Can I reset my root or administrator password?

  Resetting Root PasswordFew readers

• How to restore my deleted servers or data?

  Get back my deleted serverFew readers

• What technical support level do you currently provide?

  Basic, Premium and Enterprise SLA Support level DetailsFew readers

• Why my account has suspended?

  Automatic Account SuspensionFew readers

• Do you offer managed cloud hosting?

  Managed cloud servicesFew readers

• Do you offer server management?

  Sadeem Professional services' managementFew readers

• How does Sadeem hourly billing works?

  Pay as you go based on hourly chargeFew readers

• What happens if my balance has zero or negative balance?

  No credit available covers usageFew readers

• Why my servers has shutted down?

  Automatic Services ShutdownFew readers

• Why my services has been terminated?

  Automatic Services TerminationFew readers

• What happens if I exceed my monthly bandwidth quota?

  Extra usage of bandwidth and trafficFew readers

• Am I charged while my Instance is powered-off?

  Charging for your powered off reserved resourcesFew readers

• Do I have to pay the full monthly cost every time I create a new server?

  Balance coverage limitsSome readers

• I've placed a payment and my balance didn't updated yet, why?

  Balance updateFew readers

• Do you offer refunds?

  No, we do not offer refunds, where we offer on-demand online service, therefore you charge your account balance by yourself to be able to use our services whenever you need it. If there are extenuating circumstances, please open up a ticket with us and we'll be interact friendly as possible .Few readers

• What form of payments do you accept?

  Available Payment MethodsFew readers