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Explore answers of the most frequently asked questions about Sadeem Cloud Services
What does Sadeem Offer?
Reliable Cloud Products managed in one Integral Suite of Cloud Management Platform Powerful Computes Block Storage Automated Backup
What’s your value proposition ?
What does Sadeem mean?
We really love astronomy, fascinated by cosmos' wonders, and what is more splendid than nebulae? That’s where we quoted our name “Sadeem” the Arabic word of Nebula, and inspired our Logo architecture .
Where's your data center?
Sadeem Infrastructure Data Center Locations
What type of virtualization do you use?
What about your Cloud Architecture?
Brief about Sadeem Cloud Architecture
What are the hardware specifications of your host machines?
Sadeem Hypervisors Specs
What's your security setup?
Secured and Redundant Cloud Architecture
What about your services stability?
What's your SLA?
What operating system templates do you offer?
Can I upload my own ISO?
Can I rebuild my server's OS?
Rebuilding my Server's OS
Can I Downgrade my server's plan?
Resizing down your Server's Specs
Can I create a new instance from a snapshot?
Deploy your snapshot
What's about your Network?
Sadeem Network topology
Do you have a default firewall enabled?
Sadeem OS-level Firewall
What is the server's connection speed?
Do you offer console access?
Yes, you can access the console of your server via the control panel, find it inside your server's page at the top right corner as highlighted in the below screen Check this guide of how to Manage Your Cloud Server.
Do you support multiple IPv4 addresses per instance?
Do you offer IPv6 support?
No - we still working on this.
Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, etc?
By default, instances will have a clean OS install without these additional packages but you will have full root/administrator to install any additional software you require. If you prefer that your instances come with some pre-packaged software already setup, we do offer a suite of one-click applications that add some popular packages, including cPanel/WHM, LEMP, etc.
Do your instances come with a cPanel license?
No, instances do not come with a cPanel license by default. cPanel license are available for an additional 57 SAR/month, you can open support ticket to create you an invoice and starting utilizing it after you complete the payment.
Can I reset my root or administrator password?
Resetting Root Password
How to restore my deleted servers or data?
Get back my deleted server
What technical support level do you currently provide?
Basic, Premium and Enterprise SLA Support level Details
Why my account has suspended?
Automatic Account Suspension
Do you offer managed cloud hosting?
Managed cloud services
Do you offer server management?
Sadeem Professional services' management
How does Sadeem hourly billing works?
Pay as you go based on hourly charge
What happens if my balance has zero or negative balance?
No credit available covers usage
Why my servers has shutted down?
Automatic Services Shutdown
Why my services has been terminated?
Automatic Services Termination
What happens if I exceed my monthly bandwidth quota?
Extra usage of bandwidth and traffic
Am I charged while my Instance is powered-off?
Charging for your powered off reserved resources
Do I have to pay the full monthly cost every time I create a new server?
Balance coverage limits
I've placed a payment and my balance didn't updated yet, why?
Do you offer refunds?
No, we do not offer refunds, where we offer on-demand online service, therefore you charge your account balance by yourself to be able to use our services whenever you need it. If there are extenuating circumstances, please open up a ticket with us and we'll be interact friendly as possible .
What form of payments do you accept?
Available Payment Methods