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FAQs
Explore answers of the most frequently asked questions about Sadeem Cloud Services
What does Sadeem Offer?
Reliable Cloud Products managed in one Integral Suite of Cloud Management Platform Powerful Computes Block Storage Automated Backup
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What’s your value proposition ?
Why Sadeem?
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What does Sadeem mean?
We really love astronomy, fascinated by cosmos' wonders, and what is more splendid than nebulae? That’s where we quoted our name “Sadeem” the Arabic word of Nebula, and inspired our Logo architecture .
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Where's your data center?
Sadeem Infrastructure Data Center Locations
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What type of virtualization do you use?
Virtualization Technology
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What about your Cloud Architecture?
Brief about Sadeem Cloud Architecture
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What are the hardware specifications of your host machines?
Sadeem Hypervisors Specs
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What's your security setup?
Secured and Redundant Cloud Architecture
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What about your services stability?
What's your SLA?
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What operating system templates do you offer?
various repos
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Can I upload my own ISO?
ISO Uploading
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Can I rebuild my server's OS?
Rebuilding my Server's OS
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Can I Downgrade my server's plan?
Resizing down your Server's Specs
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Can I create a new instance from a snapshot?
Deploy your snapshot
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What's about your Network?
Sadeem Network topology
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Do you have a default firewall enabled?
Sadeem OS-level Firewall
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What is the server's connection speed?
About Network
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Do you offer console access?
Yes, you can access the console of your server via the control panel, find it inside your server's page at the top right corner as highlighted in the below screen Check this guide of how to Manage Your Cloud Server.
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Do you support multiple IPv4 addresses per instance?
Float IPv4
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Do you offer IPv6 support?
No - we still working on this.
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Do your instances come pre-installed with cPanel/WHM, WordPress, PHP, MySQL, etc?
By default, instances will have a clean OS install without these additional packages but you will have full root/administrator to install any additional software you require. If you prefer that your instances come with some pre-packaged software already setup, we do offer a suite of one-click applications that add some popular packages, including cPanel/WHM, LEMP, etc.
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Do your instances come with a cPanel license?
No, instances do not come with a cPanel license by default. cPanel license are available for an additional 57 SAR/month, you can open support ticket to create you an invoice and starting utilizing it after you complete the payment.
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Can I reset my root or administrator password?
Resetting Root Password
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How to restore my deleted servers or data?
Get back my deleted server
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What technical support level do you currently provide?
Basic, Premium and Enterprise SLA Support level Details
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Why my account has suspended?
Automatic Account Suspension
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Do you offer managed cloud hosting?
Managed cloud services
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Do you offer server management?
Sadeem Professional services' management
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How does Sadeem hourly billing works?
Pay as you go based on hourly charge
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What happens if my balance has zero or negative balance?
No credit available covers usage
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Why my servers has shutted down?
Automatic Services Shutdown
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Why my services has been terminated?
Automatic Services Termination
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What happens if I exceed my monthly bandwidth quota?
Extra usage of bandwidth and traffic
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Am I charged while my Instance is powered-off?
Charging for your powered off reserved resources
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Do I have to pay the full monthly cost every time I create a new server?
Balance coverage limits
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I've placed a payment and my balance didn't updated yet, why?
Balance update
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Do you offer refunds?
No, we do not offer refunds, where we offer on-demand online service, therefore you charge your account balance by yourself to be able to use our services whenever you need it. If there are extenuating circumstances, please open up a ticket with us and we'll be interact friendly as possible .
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What form of payments do you accept?
Available Payment Methods
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